JI88 Privacy Policy – How We Protect Your Data

1. Introduction

This Privacy Policy applies to all users of the JI88 platform, including visitors who browse without an account and registered players who actively deposit, play and withdraw in PKR. JI88 is committed to handling personal data responsibly, transparently and securely.

We understand that Pakistani players have legitimate concerns about how their financial and personal data is managed when using an online gaming platform. This document is written in plain language — not dense legal jargon — so you can genuinely understand what happens with your information from the moment you land on JI88 to the moment you close your account.

Throughout this policy, "JI88", "we", "us" and "our" refer to the JI88 platform and its operating team. "You" and "your" refer to any individual accessing or using the JI88 platform. "Personal data" means any information that can identify you directly or indirectly — your name, email, CNIC details, mobile number, transaction records and so on.

2. Data We Collect

JI88 collects personal data across two broad categories: information you provide directly, and information collected automatically as you use the platform. Here is a clear breakdown:

Information You Provide:

• Full name as it appears on your CNIC or valid government-issued ID
• Date of birth (used to verify you are 18 years or older)
• Email address (used for account communications and support)
• Mobile number (used for account security and payment verification, particularly for JazzCash and Easypaisa transactions)
• Home address or city of residence
• Username and encrypted password you create at registration
• Payment method details: JazzCash account number, Easypaisa wallet ID, Raast ID, bank account number or card details — only to the extent required to process PKR deposits and withdrawals
• Identity verification documents when requested, such as a scan or photo of your CNIC
• Any information you voluntarily share with support via live chat or email correspondence

Information Collected Automatically:

• IP address and approximate geographic location at the time of login or transaction
• Device type, operating system and browser version
• Session timestamps — when you log in, how long you stay, when you log out
• Pages visited within JI88 and navigation patterns
• Game history, bet amounts, game results and bonus usage logs
• Cookies and similar tracking technologies (see Section 8 for full detail)

3. How We Collect Your Data

JI88 collects data through the following channels:

• Registration Form: The account creation process asks for your basic identity and contact details. This is the primary data collection point for new players.
• Deposit and Withdrawal Screens: When you initiate a PKR transaction through JazzCash, Easypaisa, Raast or bank transfer, the platform captures the transaction reference, amount, timestamp and payment method identifier.
• Identity Verification Requests: If our team or an automated system flags your account for verification, you will be asked to upload documents. These are collected through a secure upload channel within the platform.
• Live Chat and Email Support: Any information you share with our support agents — including account queries, complaint details or document submissions — is logged as part of your support record.
• Platform Activity Logs: The platform automatically records technical session data, game activity and navigation events as part of normal system operations. This happens in the background every time you use JI88.
• Cookies: When you visit JI88 in your browser, cookies are placed on your device as described in Section 8. You can manage cookie preferences through your browser settings.

4. How We Use Your Data

Every piece of data JI88 collects is used for a specific operational, security or legal purpose. We do not use your data for purposes beyond what is described here without first obtaining your consent or being legally required to do so.

• Account Management: To create and maintain your JI88 account, verify your identity at registration and during periodic reviews, and ensure each player holds only one account on the platform.
• Payment Processing: To process PKR deposits from and withdrawals to your registered payment method. Transaction records are maintained for financial record-keeping and dispute resolution purposes.
• Customer Support: To assist you when you contact the JI88 support team, whether through live chat or email. Support agents access only the account data necessary to resolve your specific query.
• Security and Fraud Prevention: To detect and prevent unauthorised account access, bonus abuse, multiple account creation, payment fraud and other prohibited conduct described in the Terms and Conditions.
• Responsible Gaming Monitoring: To identify unusual patterns in gaming behaviour — such as a significant and sudden increase in deposit amounts or session length — that may indicate a player is experiencing difficulty. JI88 uses these signals to proactively offer responsible gaming tools.
• Platform Improvement: Aggregated, anonymised data about navigation patterns and feature usage helps JI88 improve the platform experience. This analysis does not involve individual profiling.
• Promotional Communications: If you have opted in to marketing communications, your email or mobile number may be used to send bonus offers, PSL promotions, cricket season deals and platform news. You can opt out at any time.
• Legal and Compliance Obligations: Where JI88 is required to retain or produce data for legal, regulatory or audit purposes, your data may be retained beyond your active account period in compliance with those obligations.

5. Data Purpose Summary

The table below provides a quick-reference overview of the main data types JI88 collects, why we collect each type and the legal basis on which it is processed.

6. Data Sharing & Third-Party Partners

JI88 does not sell your personal data. We do not share your information with advertisers, data brokers or any third party for their own commercial purposes. Data sharing is limited to the following categories of service partners, each of whom is contractually bound to handle your data securely and use it only for the purpose for which it was shared:

• Payment Processors: JazzCash, Easypaisa, Raast and our banking partners receive the minimum transaction data needed to process your PKR deposits and withdrawals. These providers operate under their own regulated privacy frameworks.
• Identity Verification Providers: When identity document checks are required, your submitted documents may be processed by a third-party verification service. These providers are used solely for the purpose of confirming document authenticity and age eligibility.
• Technical Infrastructure Providers: JI88 uses cloud hosting, database management and security services. The providers running this infrastructure may technically handle encrypted data as part of platform operations, but they are not permitted to access or use it for any other purpose.
• Customer Support Tools: Our live chat and support ticketing systems are provided by third-party software platforms. These platforms store support conversation records and are bound by data processing agreements with JI88.
• Legal Authorities: In the event that JI88 receives a valid legal order requiring disclosure of specific account data, we will comply with that order as required. We will notify the affected player where legally permitted to do so before complying.

7. Payment Data & PKR Transactions

Given that JI88 is a PKR-first platform serving Pakistani players, payment data handling deserves specific attention. Here is how we handle the financial information associated with your deposits and withdrawals:

• JI88 does not store full card numbers, CVV codes or complete bank account numbers on its own servers. Payment details are tokenised or passed directly to the relevant payment gateway (JazzCash, Easypaisa, Raast or your bank) using encrypted channels.
• Transaction references, amounts, timestamps and payment method identifiers (such as the last four digits of a card or the registered mobile number of a JazzCash wallet) are retained in JI88's financial records for account management and dispute resolution.
• All deposits and withdrawals processed through JI88 are denominated in PKR. No currency conversion takes place at any stage of your account lifecycle.
• If a payment fails or is disputed, JI88 may share relevant transaction reference data with the payment provider to resolve the issue. No additional personal data beyond what is necessary for resolution will be shared.
• JI88 maintains payment transaction records for the period required for financial record-keeping purposes, even after account closure. These records are kept in a secure, access-restricted archive and are not used for any other purpose after the account is closed.

8. Cookies & Tracking Technologies

JI88 uses cookies and similar browser-based technologies to make the platform work properly, remember your preferences and understand how players use the site. Here is what each category of cookie does:

• Essential Cookies: These are required for the platform to function. They maintain your login session, remember your language preference and keep your basket of pending actions intact as you navigate between pages. Without these, JI88 cannot work.
• Security Cookies: Used to detect unusual session activity, such as a login attempt from an unfamiliar device or location. These cookies support JI88's fraud prevention systems.
• Analytics Cookies: Aggregated, anonymised data about which pages are visited most, how long players spend on different sections and which navigation paths are taken. This data helps JI88 improve the platform. Individual players are not identified through analytics.
• Preference Cookies: Remember your display settings, notification preferences and any other customisation you apply within your account settings.
• Marketing Cookies (opt-in only): If you have opted in to promotional communications, these cookies help JI88 track which promotions have been shown to you, so you do not receive the same offer repeatedly. These are only active if you have given explicit consent.

You can manage or delete cookies through your browser settings at any time. Disabling essential cookies will prevent the platform from functioning correctly. Disabling analytics or marketing cookies will not affect your ability to play, deposit or withdraw.

9. Data Security Measures

JI88 implements multiple layers of technical and organisational security measures to protect your personal data from unauthorised access, accidental loss and misuse:

• Encryption in Transit: All data sent between your browser or device and JI88 is encrypted using TLS (Transport Layer Security). This means your login credentials, payment details and personal information cannot be read by anyone intercepting the connection.
• Encrypted Storage: Sensitive data fields — including passwords and identity document files — are stored in encrypted form. JI88 staff cannot view your password in plain text at any point.
• Access Controls: Access to player data within JI88's internal systems is restricted to staff members who need it to perform their job. Support agents, compliance staff and technical personnel each have role-based access that limits what data they can view.
• Regular Security Reviews: JI88's technical infrastructure undergoes periodic security assessments to identify and address vulnerabilities before they can be exploited.
• Incident Response: If a data breach or security incident occurs that affects your personal data, JI88 has an incident response process in place. Affected players will be notified promptly with details of what happened and what steps are being taken.

While JI88 takes all reasonable precautions, no online platform can guarantee absolute security. Players are also responsible for keeping their own account credentials safe — see the account security guidance in the Terms and Conditions.

10. Data Retention Period

JI88 retains personal data for as long as your account is active and for a defined period after closure, based on the following principles:

• Active Account Data: All personal and account data is retained for the lifetime of your active JI88 account. This includes identity records, transaction history, game logs and support correspondence.
• Post-Closure Retention: After account closure, JI88 retains financial transaction records and identity verification data for the period required by applicable financial record-keeping rules. This is standard practice across the payments industry and is not specific to JI88.
• Support Records: Customer support correspondence is retained for a defined period after the last interaction, to allow for follow-up queries and quality review. After this period, records are deleted or anonymised.
• Analytics Data: Aggregated, anonymised analytics data does not have a fixed retention period, as it cannot be linked back to any individual player.
• Data You Request Deleted: When a valid deletion request is received and there is no legal obligation preventing deletion, personal data will be removed from active systems and queued for purge from backups within a reasonable operational timeframe.

11. Your Data Rights

As a JI88 player, you have the following rights over your personal data. To exercise any of these rights, contact our support team through the details in Section 14:

• Right of Access: Request a copy of the personal data JI88 holds about you. We will provide this in a clear, readable format within a reasonable timeframe.
• Right to Rectification: If any of your personal data held by JI88 is inaccurate or incomplete, you have the right to request a correction. For example, if your registered mobile number has changed, you can ask support to update it.
• Right to Erasure: Also known as the "right to be forgotten". You may request deletion of your personal data. This right is subject to JI88's legal record-keeping obligations — some data must be kept — but all other personal data will be deleted upon a valid request following account closure.
• Right to Restrict Processing: In certain circumstances, you may ask JI88 to limit how your data is used while a query or complaint is being resolved — for example, if you believe data held about you is inaccurate.
• Right to Data Portability: You may request that certain personal data be provided to you in a structured, machine-readable format. This is most relevant to account registration data and transaction records.
• Right to Withdraw Consent: Where processing is based on your consent — such as marketing communications — you can withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that took place before you withdrew.

12. Minors & Under-18 Protection

JI88 is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. Age verification is part of the registration process, and JI88 reserves the right to request documentary proof of age at any point during your account lifecycle.

If JI88 becomes aware — through its own checks, a report from a third party, or an admission — that an account holder is under 18, the account will be suspended immediately, all gaming activity halted and any deposits returned to the verified payment source after review. No winnings generated by an underage account will be paid out under any circumstances.

If you are a parent or guardian and believe your child has created a JI88 account without your knowledge, please contact support immediately with the relevant details. JI88 will investigate promptly and handle the situation in a manner that prioritises the wellbeing of the minor involved.

JI88 also encourages parents and guardians to make use of parental control tools available at the device and browser level to restrict access to online gaming platforms for minors in their household.

13. Updates to This Privacy Policy

JI88 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, payment integrations or legal obligations. When an update is made, the revised policy will be published on this page with an updated "Last Updated" date at the top.

For significant changes — such as a new category of data collection or a change to how payment data is handled — JI88 will make reasonable efforts to notify registered players through their on-platform notification settings or registered email address before the change takes effect.

Continued use of JI88 after any update to this Privacy Policy constitutes your acceptance of the revised terms. If you disagree with any change, you should stop using the platform and contact support to arrange account closure. Your verified real-money balance will be returned to your nominated PKR payment method after standard checks.

We recommend revisiting this page periodically — particularly around major platform updates or new payment method launches — to stay current with how your data is handled.

14. Contact Us About Privacy

If you have any questions, concerns or requests relating to this Privacy Policy or the way JI88 handles your personal data, you can reach our team through the following channels:

• Live Chat: Available within the platform after login — the fastest route for general account and data queries.
• Email: [email protected] — for formal data rights requests, complaints or detailed written correspondence. Use the subject line "Privacy Query" or "Data Rights Request" to ensure your message reaches the right team.
• FAQ: The FAQ page covers common questions about account data, payment records, identity verification and responsible gaming tools.

JI88 support is available around the clock, including during PSL match nights, weekends and public holidays in Pakistan. When contacting us about a data matter, please include your registered username and a clear description of your request so we can assist you as efficiently as possible.